Introduction

MeowHomez (“we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website, submit enquiries, or use our cat-sitting services. This Policy explains how we collect, use, disclose, and protect personal information under Canadian law (PIPEDA and CASL).

By engaging with our website, enquiry forms, email, phone, or social media, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information necessary to respond to enquiries and provide services. This may include:

  • Information you provide: name, email, phone number, cat details, booking dates, and any voluntary information in forms or messages.
  • Automatically collected: IP address, device type, browser info, cookies, and website analytics.

2. Purposes for Collection and Use

  • Responding to enquiries and providing cat-sitting services.
  • Sending service-related communications (confirmations, reminders, updates).
  • Sending marketing emails only with express consent.
  • Improving our website and customer experience.
  • Protecting our business and complying with legal obligations.

3. Legal Basis (Canada)

Under PIPEDA, we rely on:

  • Express consent for marketing communications.
  • Implied or express consent to respond to enquiries and deliver requested services.
  • Legitimate business purposes appropriate to expectations.

You may withdraw consent at any time by emailing [email protected].

4. Email Marketing & CASL Compliance

We send promotional emails only when you provide express consent. All marketing emails include:

  • Clear sender identification
  • Prompt processing of unsubscribe requests

5. Disclosure of Personal Information

We do not sell or trade personal information. We may disclose information only:

  • To trusted service providers (hosting, email, analytics, payments).
  • To comply with legal obligations.
  • To protect our rights or safety.
  • With your explicit consent.

6. Cross-Border Transfers

Some providers may process information outside Canada. We ensure reasonable safeguards are in place to protect your data.

7. Data Retention

We retain personal information only as long as necessary. Typical periods:

  • Enquiries and bookings: up to 3 years.
  • Marketing lists: until consent is withdrawn.
  • Financial records: as required by law.

8. Your Rights

  • Access to your personal information.
  • Correction of inaccurate details.
  • Withdraw marketing consent anytime.
  • Request deletion where allowed by law.

9. Cookies and Analytics

We use cookies to support functionality and analyze usage. You may disable cookies in your browser, but some features may be affected.

10. Security

We use reasonable technical and administrative safeguards to protect data, but no online system is entirely secure.

11. Social Media

Interactions through social platforms are governed by their policies. We may retain information you submit voluntarily.

12. Children

Our services are intended for adults. We do not knowingly collect personal information from minors.

13. Changes to this Policy

This Policy may be updated periodically. Continued use of our website or services constitutes acceptance of updated terms.

14. Contact

For privacy requests or questions, contact:

[email protected]